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Pick Up the Phone …or Better Yet, Visit

By March 7, 2013August 17th, 2022Contracting Tips

Pick up the Phone | By Dave Moura, Owner and President
Although I still consider myself a fairly young guy, today’s methods of communicating are proving me wrong, LOL.  First voicemail, then email and now texting has taken over.  It seems that everyone wants to avoid talking. I’m still convinced that over 50% of communication is nonverbal. I remind my kids about the importance of a good handshake and eye contact when introducing themselves. Perhaps I should be warning them about the dangers of using ALL CAPS instead.

In business, we should strive to understand our clients fully.  What is really important to them?  What absolutely cannot happen during their project?  Their reactions to these types of questions help us to understand.  When issues arise during a project, we need to help solve the problem and keep the job on track.  Only a conversation will quickly identify the most critical issue and resolution.  Unfortunately, this often doesn’t happen and instead, we see a never-ending trail of email.  Worse, because it is so easy to “cc” everyone we know, we involve people who don’t need to be bothered and often can’t help.  This just over complicates the situation, making it difficult to resolve. Result: No solution and lots of distracted minds. Next time you get that email or text, pick up the phone.

Simple rules for email and text…
Email:
Used for exchanging documents
Sending items that are not critical and can be dealt with at a later time
Making appointments
Communication between multiple people of items to be discussed later

Text:
Confirming dates or times
Reminders
Questions requiring simple answers (Yes / No)
Fun Stuff
For anything else, give me a call or let’s get together.

 

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Drywall + Carpentry


Whether the interior walls of your commercial facility have been damaged, the front door of your business needs an upgrade or your floors are in need of attention, re:fab has the right team and process to meet your specific needs.
With a team of skilled carpenters and specialty craftsmen, re:fab helps clients tackle quick improvements to full-scale renovation needs.


Renovation Services


Professional Renovation Services Tailored to your Industry.

re:fab is the trusted partner for commercial renovations and specialty applications for properties and facilities across all industries. Whether a commercial office building or a multi-family property, our experienced team has the knowledge and resources to get your job done right.

  • Flooring & Epoxy Coatings
  • Windows and Doors
  • Interior and Exterior Painting
  • Rebranding Services and Special Finishes Installments
  • Carpentry & Drywall Repairs
  • Heating and AC and/or HVAC
  • Plumbing & Electrical
  • Trenching
  • Appliance Replacement
  • Gutters
  • Structural Repairs & Safety Hazards


Specialty Flooring


Floor Coatings Keep Your Foundations Safe

re:fab’s floor coating services provide a dramatic enhancement to the look and feel of commercial and industrial properties. In addition, specialty floor coatings maintain the health and durability of your floors and overall properties, creating a more healthy and safer space for your employees, customers and the environment

Our Experts Provide A Variety Of Floor Coating Services, Including:

  • Epoxy Floor Coatings
  • Cementitious Urethane Resurfacers
  • Decorative Flake and Quartz Floor Coating Systems
  • Joint Fillers-Repair Mortars
  • Electrostatic Dissipative (ESD) Coating Systems
  • High-Performance Urethane Topcoat
  • Resurfacers
  • Same-Day Coating Systems
  • Moisture Vapor Reducer
  • Sealers
  • Urethane Topcoats

*Please note: re:fab provides flooring services as part of a larger renovation or painting program or project, not a standalone service.


EIFS + Stucco


Commercial buildings and industrial facilities featuring exterior walls with an Exterior Insulation and Finish System (EIFS) have the attractiveness of a stucco finish but with greater insulation, toughness and longevity. In fact, unlike stucco, EIFS is actually a multi-layered system that includes insulation board, base coat and finish coat. It’s a combination that provides a classic look with modern advantages.

In addition to much-improved insulation, EIFS can improve indoor air quality and reduce the environmental impact of a structure throughout its lifetime, and it is available in a virtually unlimited range of colors and textures.

EIFS has transformed commercial buildings across all industries and our team of specialists can help you understand the benefits of this important application.


Power Washing


Regular power washing keeps commercial facilities running efficiently and safely, helps businesses stay compliant with environmental regulations, rids surfaces of mold and delivers an attractive first impression to clients and guests. Our team can quickly and easily return your properties to excellent condition.

Exterior Power Washing Services Include:

  • Exterior wall pressure washing
  • Construction clean-up
  • Graffiti removal
  • Heavy equipment, truck and fleet cleaning
  • Driveway and parking lot cleaning
  • Patio washing
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  • Outdoor structures such as play equipment
  • Swimming pools
  • Outbuilding

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Painting


re:fab’s 30 years+ experience with commercial interior and exterior painting, sealing and wall & ceiling applications assures each client that we have the expertise to deliver for any business painting requirement. Tackling projects both large and small, across New England, our teams are capable of serving all of your standard and specialty painting and application needs.

  • Interior & exterior applications
  • Multi-color systems
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  • Power washing
  • EIFS & stucco
  • Wall coverings
  • Korugard
  • Acoustical ceiling painting
  • Lead paint removal
  • Low odor and non-VOC painting
  • Line striping
  • Electrostatic painting