Meet Mark McLinden! Mark started in the building materials and services in the late 70s, focusing on residential paint and electrical material sales. Branching out into hard surfaces of tile, laminates and stone, he sold to residential clients and builders, then moving into commercial tooling sales and services.
In the mid 90s, Mark became an architectural specifications salesperson. He called on New England architects and interior designers, working to find the right performance materials for commercial and residential projects with various hard surface materials. Working with nationally recognized brands, he fought to keep and improve market share, while also building brand awareness of other, lesser-known brands, building “Brand Champions” and increasing sales.
In the last 2 years, Mark learned a new appreciation of commercial project estimation, the challenges and the steps required to bring a bid to clients requesting pricing.
Throughout his growth, some important tenets are ingrained in him:
– Listen, clarify and listen again.
– It’s not the sale, it’s the relationship you want.
– Do what you say when you said you were going to do it.
– If you can’t get it done in time, communicate.
– Show up.
– Find the client’s problems. Help them see it and feel the pain, get them to ask you to solve it, not sell them on a solution first.
– Show appreciation.
– You are part of a team; the team wins because it takes a team to win.
With over 32 years in business and over 140 years of combined experience in painting all over New England, re:fab is the most experienced team of painters in New England! Discover the Mark McLinden difference and why you should go with re:fab, today!
Want to work with Mark and the re:fab team? Get your free quote, here!
Watch more about re:fab on our YouTube channel, here!
